Totally Useless

After spending good money for the monitor, and then the upgrade and THEN to update our router because we thought that was the problem, this app and monitor is still totally useless. The features are good if they worked. It now wont even open for me, even after un installing and re booting. Where is the firmware upgrade? Im actually amazed at how awful this is and so disappointed.

P-d off mom about Philips In.Sight M100/B120, v2.3.0